Accessibility

We want people to be able to access information about Salix Compass and use our website. If you encounter a barrier, please let us know.

Our Commitment

Salix Compass is committed to improving the accessibility and usability of our public website. We aim to make information understandable and website interactions usable for people with different access needs.

Accessibility is an ongoing effort. This statement is not a certification that every page, document, or third-party service meets a particular accessibility standard.

Report a Website Barrier

If you have difficulty reading information, navigating a page, following a link, or using a form, email us. Helpful details include:

The address of the page where you encountered the problem.
What you were trying to do and what prevented you from doing it.
Your preferred way for us to respond.
If you choose, the browser, device, or assistive technology involved.

You do not need to disclose a diagnosis or provide medical documentation to report a website barrier.

Email an accessibility request

This link opens your email application. You may also write directly to hello@salixcompass.org.

Request Information in Another Format

If a page, document, or online form is not accessible to you, contact us to discuss another way to access the information or communicate your business inquiry. Tell us which information you need and your preferred format or communication method.

We will review your request and discuss available options. Requesting an alternative format does not require you to purchase an assessment or other service.

How We Handle Requests

We will review reported barriers and requests for alternative access. We may ask for clarification to understand the problem and identify a practical response.

Some issues may require technical changes or coordination with an external provider. We cannot promise that every issue will be resolved immediately or that every requested format will be available.

External Websites and Embedded Services

Our website links to external resources and may include services operated by other organizations, such as donation tools. We do not control those organizations’ websites or accessibility features.

If an external service creates a barrier, you may contact its operator directly. You may also tell us so we can review how that service is presented or linked from our website.

Protect Your Personal Information

Please do not include medical records, patient names, diagnoses, insurance identifiers, passwords, or payment details in an accessibility request. If a screenshot would help explain the issue, remove sensitive information before sending it.

For information about how Salix Compass handles communications and privacy requests, review our Privacy Policy.

Website Assistance and Service Availability

Accessibility requests concern access to our website and organizational information. They are not a patient-intake channel. Salix Compass is not currently accepting individual patient navigation cases. Self-guided information is available on our public resources page.